Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies exclusively to purchases completed through the Screenberry online store and processed by Paddle as Merchant of Record.

This Policy applies to:

• Screenberry Subscription licenses;
• Subscription renewals;
• Additional output license subscriptions;
• Auto-calibration license subscriptions; and
• Other subscription-based digital license add-ons made available through the Screenberry online store.

This Policy does not apply to purchases made through direct sales, client service, distributors, resellers, partners, purchase orders, custom quotations, enterprise agreements, perpetual licenses, hardware products, USB dongles, or any separately negotiated commercial agreement. Such purchases are governed exclusively by the applicable agreement, quotation, invoice, order form, or licensing terms.

2. Evaluation Before Purchase

Screenberry provides a free Non-Commercial license that allows users to download, install, learn, evaluate, and test the software before purchasing a commercial subscription.

Customers are responsible for evaluating the suitability, compatibility, and functionality of the software for their intended use before purchasing a commercial subscription.

The Non-Commercial license is provided free of charge and is therefore not eligible for refunds.

Purchasing a commercial subscription confirms that you have had a reasonable opportunity to evaluate the Software using the available Non-Commercial license before purchasing commercial access.

3. License Delivery and Access

Upon successful payment, a commercial subscription license is issued and made available to the customer. The subscription term begins upon license issuance.

License issuance provides immediate access to commercial functionality and constitutes delivery of the purchased digital license.

By completing a purchase, you expressly request immediate delivery of the digital license and acknowledge that access to the licensed functionality begins immediately after license issuance. You further acknowledge that, once your subscription license has been issued and access to the licensed functionality has begun, you lose any statutory right of withdrawal to the extent permitted by applicable law.

4. Subscription Cancellation

You may cancel your subscription at any time through the subscription management tools provided by Paddle or by contacting Screenberry support.

Cancellation prevents future renewal charges and becomes effective at the end of the current billing period.

Cancellation does not entitle you to a refund for the current billing period, and access to the licensed functionality will continue until the end of the paid subscription term.

5. Automatic Renewals

Subscription licenses renew automatically at the end of each billing period unless cancelled before the renewal date.

By purchasing a subscription, you authorize Paddle to charge your selected payment method for recurring subscription fees according to the billing interval selected at checkout.

Pricing, billing intervals, and renewal information are displayed during checkout.

6. Refund Policy

Because Screenberry subscriptions provide immediate access to licensed commercial functionality upon license issuance, all purchases are generally non-refundable upon successful completion of a purchase.

Except where required by applicable law, refunds are not guaranteed and may be granted solely at Screenberry's discretion, including in circumstances such as:

• duplicate purchases;
• accidental multiple charges;
• billing errors;
• technical defects that materially prevent the software from functioning substantially as described, despite the customer's reasonable cooperation with Screenberry support in diagnosing and attempting to resolve the issue;
• circumstances required by applicable law; or
• other exceptional circumstances determined by Screenberry.

Refunds are generally not granted where:

• the software functions substantially as described;
• the customer has already used the subscription for a live event, production, installation, commercial project, paid engagement, or other intended commercial purpose;
• the customer's system does not meet the published system requirements;
• issues result from misuse, unsupported configurations, third-party software, hardware, or network environments;
• the customer no longer requires the software;
• the customer purchased the wrong subscription license despite having had a reasonable opportunity to evaluate the software;
• the request relates to pricing changes, promotions, discounts, or special offers; or
• fraudulent, abusive, or suspicious activity is identified.

Each refund request is reviewed individually based on the specific circumstances.

Partial or prorated refunds are generally not provided unless required by applicable law. Granting a refund in one case does not obligate Screenberry to grant refunds in future cases.

7. Renewal Grace Period

If a customer believes a subscription renewal was processed unintentionally, the customer should contact Screenberry as soon as possible.

Refund requests relating to an initial purchase should be submitted within fourteen (14) calendar days after purchase.

Refund requests relating to an automatic renewal submitted within fourteen (14) calendar days of a renewal charge may be considered on a case-by-case basis, particularly where the renewed subscription has not been materially used after renewal. For the purposes of this Policy, "materially used" means any use of the renewed subscription beyond verifying that the software operates as expected, including commercial use, productions, installations, live events, paid engagements, auto-calibration, or similar operational use.

Submission of a request within the grace period does not guarantee a refund.

If a refund is granted, the corresponding subscription license will be terminated immediately.

8. Refund Requests

To request a refund, please contact:

Email: refunds@screenberry.com

Please include:

• order number;
• proof of purchase;
• description of the issue;
• any relevant screenshots, logs, or supporting information.

Screenberry aims to respond to refund requests within five (5) business days.

Approved refunds are processed through Paddle and returned to the original payment method used for the purchase. Processing times may vary depending on Paddle and the customer's payment provider.

9. Paddle as Merchant of Record

Paddle acts as Merchant of Record for purchases made through the Screenberry online store and is responsible for:

• payment processing;
• invoicing;
• collection and remittance of applicable taxes, including VAT where required.

Any approved refund will be processed through Paddle.

10. Chargebacks and Payment Disputes

If you experience a billing or licensing issue, we encourage you to contact Screenberry before initiating a chargeback or payment dispute.

Initiating a chargeback or payment dispute may result in the temporary suspension or deactivation of the affected subscription license while the matter is investigated.

11. Statutory Rights

Nothing in this Policy limits or excludes any rights that cannot be limited or excluded under applicable consumer protection laws.

Where mandatory consumer protection laws grant rights that differ from this Policy, those laws will prevail to the extent required.

12. Contact Information

Screenberry Ltd.

Website: https://screenberry.com

Support: support@screenberry.com

Refund Requests: refunds@screenberry.com